Return & Refund Policy – FlexPro Printing Solution
At FlexPro Printing Solution, we work carefully to ensure every printing and design order meets the approved specifications and quality standards
Customized Printing Orders
Customized products such as banners, flex prints, signboards, business cards, brochures, flyers, stickers, labels, posters, and other personalized materials generally cannot be returned or exchanged once production has started.
Damaged or Incorrect Orders
If you receive an order that is damaged, defective, or significantly different from the approved specifications, please contact us as soon as possible.
We may request photographs, videos, order details, or other information to assess the issue and determine an appropriate solution
Depending on the situation, we may offer:
Reprinting of the affected items
Replacement of the affected items
Correction of the order
A refund or partial refund where appropriate
How to Request a Return or Resolution
To report an issue with your order, please contact FlexPro Printing Solution with:
Order or invoice details
Customer name and contact information
Description of the issue
Photographs or videos, if applicable
Details of the requested resolution
Printing Quality Issues
If there is a confirmed printing defect caused by our production process, we will review the issue and, where appropriate, arrange a reprint or another suitable resolution.
Minor differences in color, brightness, or appearance may occur due to differences between digital screens, monitors, printers, materials, and actual printed output. Such normal variations may not qualify as a printing defect.
Customer-Approved Designs
Cancellation of Orders
Order cancellation requests should be made as early as possible.
If production has not started, cancellation may be considered subject to the status of the order. Once design work, printing, production, cutting, finishing, or other processing has started, cancellation may not be possible or may involve applicable charges.
Spelling or grammatical mistakes
Incorrect phone numbers or email addresses
Incorrect addresses
Wrong images or logos
Incorrect colors selected by the customer
Incorrect sizes or quantities
Other customer-provided information
Refunds
Where a refund is approved, the refund amount and method will depend on the circumstances of the order and the payment method used.
Refunds may be reduced by costs already incurred for design, materials, production, delivery, or other completed services where applicable.